Privacy and Complaint Policy

Last Updated: February 13, 2025

At Regenesis MD, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information, including phone numbers and text messaging data.

Privacy Policy
1. Information We Collect
We collect personal information, including but not limited to:

Name, email address, and phone number when you interact with our website, book an appointment, or sign up for communications.
Text messaging consent when you opt in for appointment reminders, promotions, or important updates.
2. How We Use Your Information
Your information is used for:

Appointment scheduling and reminders
Service-related updates and promotional offers (if opted in)
Customer support and inquiries
We do not sell, rent, or share your phone number or text messaging consent with third parties for marketing purposes.

3. Text Messaging Policy
By opting into our text messaging services, you agree to receive SMS communications from ReGenesis MD.

You may opt out at any time by replying STOP to any message.
Standard messaging and data rates may apply.
Message frequency may vary based on services and preferences.
If you have any concerns about our text messaging practices, please contact us using the information below.

4. How We Protect Your Information
We implement security measures to protect your data from unauthorized access, misuse, or disclosure.

Complaint Policy
We value your feedback and are committed to addressing concerns promptly. If you have a complaint regarding privacy, text messaging practices, or any other issue, you may contact us:

📧 Email: info@regenesismd.com
📞 Phone: 919-322-2844
📍 Mailing Address: 8020 Creedmoor Rd, Raleigh, NC 27613

We will investigate your complaint and provide a response within a reasonable timeframe.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. For further inquiries about this policy, please contact us.